Enterprise Design Thinking has positively influenced how companies build products that deliver happy user experience.

Can the same practice and mindset be applied to SRE? And if so, How?

Join us to discuss this topic is Karel Vredenburg. Karel is the VP of client insights and research at IBM. He is a great champion of tech vitality and has tremendous industry experiences improving the user experience of human interface to technology.

Listen in and hear Karel’s journey that transformed IBM, clients, c-suite executives, and academia to embrace Enterprise Design Thinking to creatively solve problems and surface designs that lead to happy users.

Things to Listen for:

• [01:40 - 02:54] What is Enterprise Design Thinking
• [03:08 - 05:00] What building software was like before EDT
• [05:00 - 07:41] Karel's ah-ha moment
• [08:22 - 12:33] EDT can be used to solve all kinds of challenges, including SRE
• [12:39 - 14:04] How we embrace EDT
• [14:44 - 16:38] What's next
• [17:17 - 18:01] How we help teams who don't have full-time designer staffing
• [18:38 - 20:50] Karel's ingredient and recipe for happy users