In this insightful conversation, Ravindra Harish, Head of SRE , Kotak Mahindra Bank, shares his journey from software engineering to site reliability engineering (SRE). He discusses the challenges of shifting from traditional operations to an SRE mindset, why reliability should be treated as a feature, and the evolving role of observability in modern infrastructure. The discussion also explores key SRE principles, including toil reduction, incident management, and the importance of business-centric observability. This episode is a must-listen for anyone looking to build or optimize an SRE practice.