Welcome to the 13th episode of the Miracle Ford Podcast! This week, host John Haggard is joined by Jessica Raymond, the Service Manager at Miracle Ford. Jessica has been with the company for more than 11 years! In this episode, Jessica talks about how she started in Miracle Ford and her love for cars. She also shares how to keep your car at its top value for a long time – you don’t want to miss that! Enjoy the podcast!

Jessica Raymond’s Personal BackgroundHer Move from Florida to NashvilleHer Hobbies and Activities When Not at WorkHer Start at the Car Business with Her FatherHow She Deals with Upset CustomersBeing a Woman in a Male-Dominated IndustryJessica’s Favorite Tasks at WorkWhat She Likes About CarsHow She Started at Miracle FordWhat She Likes About Her JobThe Number 1 Service Function at Miracle Ford How to Enhance Your Car’s Value for Trade-InTrust Factor in Service and RepairHow to Contact Jessica Raymond

Transcript

John Haggard 0:02

Welcome to the Miracle Ford Podcast where, throughout the month, you’ll be able to learn the best ways to purchase, lease, service and maintain, also accessorize, and sell your vehicle for the highest resale value possible when you’re ready to do it. You’ll also find out about new technology on new vehicles. I’m your host, John Haggard, and throughout each month right here we do have different team members join us from Miracle Ford to bring you tips you can use and you’ll also see a transcript as you know of each podcast right here you can easily refer to it, get the information you need quickly. Today’s topic is the Miracle Ford Service Department and how to get the best service and longest life out of your vehicle. Very important there. And on this podcast, we have with us, Jessica Raymond. She’s the service manager at Miracle Ford in Gallatin. Hey Jessica, welcome to the podcast!

Jessica Raymond 0:54

Thank you. How are you doing today, John?

John Haggard 0:56

I am doing great! You know when I think of service in the car business I know you all put up with a lot of abuse sometimes. And you got things coming at you – top, bottom, and sideways. So a lot of respect and hats off to folks who work in the service department. So, there you go. Hey, before we dive in, by the way for people who are either new to this area may not know you or even Miracle Ford about you. Did you grow up in the Gallatin area?

Jessica Raymond 1:23

I grew up in the Hendersonville area, so really close. I moved here from Florida and lived in Hendersonville for most of my life. So…

John Haggard 1:32

What part of Florida were you in?

Jessica Raymond 1:35

The Sarasota area?

John Haggard 1:36

Okay, so what got you to Nashville? A lot of people say, “Hey, I’m in Florida, you couldn’t get me to move anywhere.”

Jessica Raymond 1:41

The business actually got me to Nashville because of my father. He actually came up here with a local family and worked with them for 30 plus years. So we’ve lived here and worked with them a lot of my life. So…

John Haggard 1:55

All right, and you were how old when you moved here?

Jessica Raymond 1:58

About five.

John Haggard 2:00

Okay, about five. So where did you go to high school? Was at Hendersonville high school?

Jessica Raymond 2:04

It was. Yes, sir.

John Haggard 2:05

All right. All right. So you have family obviously here in the area as well as you.

Jessica Raymond 2:09

Yes, sir.

John Haggard 2:10

Gotcha, gotcha. Now in your career, did you elect to go to college? Or did you graduate high school and go to work early? What was your plan?

Jessica Raymond 2:19

I was starting the car business with my father as a file clerk and went to college for Business Management decided that wasn’t my field. So I went back to what I knew best in the car business and has been here ever sinc