In this episode of the Veterinary Ledger podcast, Michael Skarie shares his journey of opening Hess Ridge Animal Hospital in Parker, Colorado. He discusses the challenges and rewards of starting his own practice, the importance of customer service, and the value of building a supportive team. Michael emphasizes the need for a strong company culture focused on client service and shares insights on hiring, navigating surprises in business ownership, and balancing work with family life. He offers advice for aspiring business owners, highlighting the significance of having a supportive network and being prepared for sacrifices along the way.