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In this Process Improvement Practitioners Show Q&A episode, I answer listener questions from our three-part series on process mapping.

We discuss how to determine when a process should be mapped, how much detail belongs in a process map, and what to do when subject matter experts disagree about how the process actually works. I also share thoughts on whether process mapping should be performed internally or facilitated by an outside expert, common mistakes organizations make when documenting processes, and what should happen after a process map is completed.

Finally, I share a real-world example of a "golden nugget" uncovered during a mapping exercise that revealed a much larger customer experience problem than anyone initially realized.

If you're responsible for improving processes, leading change, or building a culture of continuous improvement, this episode will help you get more value from one of the most important tools in the process improvement toolkit.

Questions addressed in this episode:

• How do I know when a process needs to be mapped?
• How detailed should a process map be?
• What do I do when team members disagree about how the process works?
• What is the biggest mistake organizations make when process mapping?
• Should process maps be created internally or by an outside facilitator?
• What should happen after the map is complete?
• What valuable insights can process mapping uncover that might otherwise remain hidden?

Thank you for listening to The Process Improvement Practitioners Show.

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