I've noticed a few things in my years of working with computers and doing tech support, and so in August 2008 I made a list of my "5 rules of tech support" (see below) which has since doubled in size, so logically we'll need 2 episodes to cover it all! Thus we have Part 1 of "The Rules of Tech Support!

http://randomizer9.livejournal.com/19274.html