TLF have identified 10 Traits that separate organisations which are world class at customer experience from the rest.

Dealing with problems and complaints effectively is a big priority for many organisations, but it can often feel like an insurmountable challenge. Greg and Stephen talk about why it matters so much, what effective problem handling looks like, and how customer insight can help.

https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/Ep13+(9)ProblemsComplaints.mp3