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Episode 135: Intentional Hiring and Training Matters in Your Dental Practice
https://youtu.be/HdCj5o-592g
Below, we’ve compiled some of the key points discussed in the Jameson Files Episode 135. To enjoy the full conversation with our very own Carrie Webber and Dr. Robinson, you can watch on YouTube or listen to our podcast on iTunes, Google Play, or Spotify.
Carrie Webber:
Hello, welcome to the Jameson Files. I'm Carrie Webber. It's an absolute pleasure to have an amazing dentist as a guest with us, from Lubbock, Texas, Dr. Kelly Robinson. I have been a Kelly Robinson fan for, I think it's 20 years now. You are a tremendously accomplished dentist and clinician who has led a fabulous team and practice over the years, and I am just grateful that you will share some of your wisdom and experience with us.
Training New Teammates in Your Dental Practice
Today our topic is about how to successfully bring an associate into your practice for your patient family and for your team. But first, Dr. Robinson, I would love it if you would share a little bit about your dental story and how you find yourself where you are today as a practice and as a professional.
Dr. Robinson:
My dad is a dentist, and he recently retired at 82. So I was born into a dental family, and it has just been an amazing ride. We lived in a small town in west Texas, and my parents hooked up with a management company that had them do comprehensive exams and full mouth, new patient exams and consultations, and full mouth reconstructions—all in a small town of 4,000.
I was raised with that, so when I came into the practice, I knew that's the kind of model and principles that were before me, and I was able to carry that on. And when I took over the practice and dad and I basically switched roles in 1999, he became my associate and I bought the practice.
Implementing Systems
Carrie Webber:
And I know you’ve been successful in the implementation of systems and skills over the years. So as you've brought on associates, what have been some of the most important steps in continuing to honor the values and the culture of your practice as well as the systems you've worked so hard to incorporate?
Dr. Robinson:
Well, I've had multiple associates over the years, and each and every one has been absolutely awesome. We had great relationships and formed good friendships. And each time I learned something. But I’ll tell you the number one thing that we have put into practice is the Jameson management rules. I have everybody that comes on new train through Jameson. I have them review what we are doing and how we do it and why we do it. And the wonderful thing about the training is that you always take care of the patient first. Everything else will come if your heart and integrity are in the right place.
So that is my guiding principle.
Then I want to refine everything else based on the integrity of our practice. And so we have a philosophy: dentistry with a smile. We want to enjoy and love those patients and make them feel like they are part of the family. But everything else has to be absolutely working beautifully for us to concentrate on loving the patients. And so all these systems that I have, that Jameson has taught us, help us stay focused on our goals every day. Take care of those patients and love them and provide the highest quality service that we can provide.
Having Conversations
Each one of my team members, when I hire them, I talk about that when we're interviewing. And particularly when I'm interviewing for an associate, we go through personality testing and we have time to just visit with each other. Then they know full well when they come into this practice what type of family heritage I'm passing on, what type of systems I have in place, the philosophy of the practice.
If the associates have really learned about the foundational principles of how to make a practice stand out and, even though things may not go smoothly, you'll survive and thrive.
Carrie Webber:
You know,
View all episodes
By The Jameson Group, LLC
5
55 ratings
https://youtu.be/HdCj5o-592g
Below, we’ve compiled some of the key points discussed in the Jameson Files Episode 135. To enjoy the full conversation with our very own Carrie Webber and Dr. Robinson, you can watch on YouTube or listen to our podcast on iTunes, Google Play, or Spotify.
Carrie Webber:
Hello, welcome to the Jameson Files. I'm Carrie Webber. It's an absolute pleasure to have an amazing dentist as a guest with us, from Lubbock, Texas, Dr. Kelly Robinson. I have been a Kelly Robinson fan for, I think it's 20 years now. You are a tremendously accomplished dentist and clinician who has led a fabulous team and practice over the years, and I am just grateful that you will share some of your wisdom and experience with us.
Training New Teammates in Your Dental Practice
Today our topic is about how to successfully bring an associate into your practice for your patient family and for your team. But first, Dr. Robinson, I would love it if you would share a little bit about your dental story and how you find yourself where you are today as a practice and as a professional.
Dr. Robinson:
My dad is a dentist, and he recently retired at 82. So I was born into a dental family, and it has just been an amazing ride. We lived in a small town in west Texas, and my parents hooked up with a management company that had them do comprehensive exams and full mouth, new patient exams and consultations, and full mouth reconstructions—all in a small town of 4,000.
I was raised with that, so when I came into the practice, I knew that's the kind of model and principles that were before me, and I was able to carry that on. And when I took over the practice and dad and I basically switched roles in 1999, he became my associate and I bought the practice.
Implementing Systems
Carrie Webber:
And I know you’ve been successful in the implementation of systems and skills over the years. So as you've brought on associates, what have been some of the most important steps in continuing to honor the values and the culture of your practice as well as the systems you've worked so hard to incorporate?
Dr. Robinson:
Well, I've had multiple associates over the years, and each and every one has been absolutely awesome. We had great relationships and formed good friendships. And each time I learned something. But I’ll tell you the number one thing that we have put into practice is the Jameson management rules. I have everybody that comes on new train through Jameson. I have them review what we are doing and how we do it and why we do it. And the wonderful thing about the training is that you always take care of the patient first. Everything else will come if your heart and integrity are in the right place.
So that is my guiding principle.
Then I want to refine everything else based on the integrity of our practice. And so we have a philosophy: dentistry with a smile. We want to enjoy and love those patients and make them feel like they are part of the family. But everything else has to be absolutely working beautifully for us to concentrate on loving the patients. And so all these systems that I have, that Jameson has taught us, help us stay focused on our goals every day. Take care of those patients and love them and provide the highest quality service that we can provide.
Having Conversations
Each one of my team members, when I hire them, I talk about that when we're interviewing. And particularly when I'm interviewing for an associate, we go through personality testing and we have time to just visit with each other. Then they know full well when they come into this practice what type of family heritage I'm passing on, what type of systems I have in place, the philosophy of the practice.
If the associates have really learned about the foundational principles of how to make a practice stand out and, even though things may not go smoothly, you'll survive and thrive.
Carrie Webber:
You know,