As Premier’s Regional Operations Manager for the Ohio Valley, Mitch Payne sometimes gets calls about burst pipes, leaky roofs, and even “acts of God” affecting our facilities. He responds calmly, setting the standard for those who work for him. Here Mitch reflects on leadership, changes in warehousing since he started in 1992, and how you ensure you can find something in a building that can hold 28,000 pallets.