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Episode #14 "The Next Normal - Part 1: Building Back Better Customer Relationships"
TTEC has arranged two forthcoming in-person events in partnership with our friends at Intelligent Sourcing magazine, with this latest podcast providing a sneak preview of what to expect in part 1. Our host Mark Hillary interviews one of the speakers for the events, Jo Causon, CEO of the Institute of Customer Service. Jo looks at understanding customer behaviours, attitudes and emotions, how the CX landscape has changed and much more – check it out!
Host: Mark Hillary – CX Analyst & Author.
Invitees: Jo Causon, CEO of the Institute of Customer Service.
Production/ Sound Engineer: Alex Diaz - th3cult.co.uk
Cover picture: Austin Distel, Unsplash.
Want more thought leadership and executive insight on the latest customer and CX industry issues? Check out all other CX Pod Europe podcasts here: https://www.ttec.com/emea/cxpod.
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By The CX POD - Europe
5
11 ratings
TTEC has arranged two forthcoming in-person events in partnership with our friends at Intelligent Sourcing magazine, with this latest podcast providing a sneak preview of what to expect in part 1. Our host Mark Hillary interviews one of the speakers for the events, Jo Causon, CEO of the Institute of Customer Service. Jo looks at understanding customer behaviours, attitudes and emotions, how the CX landscape has changed and much more – check it out!
Host: Mark Hillary – CX Analyst & Author.
Invitees: Jo Causon, CEO of the Institute of Customer Service.
Production/ Sound Engineer: Alex Diaz - th3cult.co.uk
Cover picture: Austin Distel, Unsplash.
Want more thought leadership and executive insight on the latest customer and CX industry issues? Check out all other CX Pod Europe podcasts here: https://www.ttec.com/emea/cxpod.