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Episode 14: Top 10 Traits No.10: “You Said, We Did” Communication to Customers
TLF have identified 10 Traits that separate organisations which are world class at customer experience from the rest.
We’ve mentioned “perception is reality” more than once on the podcast. In this episode, Greg and Stephen talk about the role of communication in helping customers to recognise the improvements that you’re making.
https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/Ep14+-+(10)CommunicationResults.mp3
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By TLF ResearchTLF have identified 10 Traits that separate organisations which are world class at customer experience from the rest.
We’ve mentioned “perception is reality” more than once on the podcast. In this episode, Greg and Stephen talk about the role of communication in helping customers to recognise the improvements that you’re making.
https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/Ep14+-+(10)CommunicationResults.mp3