How does a package get from an Amazon warehouse to your front step? What processes are in place to keep those packages moving and employees safe? The United States Postal Service (USPS) uses operational excellence strategies to keep this complex orgnization moving forward. Linda Richmond, an MBOE alumna, and Western Area Master Black Belt for the United States Postal Service, sat down with Aravind to discuss her role and how she utilized her learnings from the MBOE program within USPS.