https://youtu.be/JmntpDcp6vo

Tangible Steps You can Take to Build a Powerful Practice Culture

The following podcast has been lightly edited for flow. To enjoy the audio conversation, you can watch on YouTube or listen to our podcast on iTunes, Google Play, or Spotify.

Carrie Webber:

Welcome back to the Jameson Files. I'm your host, Carrie Webber, and it's such a pleasure to have all of you back with us. However you are watching or listening, please know that we're so grateful that you continue to be a part of the Jameson Files community. Today, I am very excited because we have with us a special guest. She is not only an incredible leader, speaker, and educator in the dental profession, but she's also a very dear friend. Judy Kay Mausolf is with us today, Judy Kay thank you so much for joining us.

Judy Kay’s Journey to Becoming a Dental Culture Specialist

Judy Kay Mausolf:

Oh, I'm so excited to be here. And how fun! This is like church chat.

Carrie Webber:

That's exactly right. I have to imagine that most of you listening today are familiar with Judy Kay, but for those of you that may be new to Judy Kay. Judy Kay is a speaker and an author and a dental culture specialist who focuses on helping dentists and teams build their practice cultures, build their communication skills, their leadership skills, and really help to create what we at Jameson believe is the ultimate pursuit of creating a healthy work environment where we can all grow, thrive, and live out our purpose in a fulfilling way. And so today the goal is to talk about how we build a powerful practice culture. But first, Judy Kay, for those of you that might be new, I'd love for you to share just a little bit about your dental story. What was the road that has led you to be the nationally renowned speaker and educator that you are today?

Judy Kay Mausolf:

Well, first of all, thanks for all the kudos. I feel really good now. It’s wonderful. I started in dentistry in the early eighties and started with a very adventurous general dentist who believed in continued education and invested a lot in his team. I've always been blessed to work with dentists while I was in a practice administration role for 26 years–dentists who invested in me and the rest of the team. So I've been very fortunate in who I was able to pair up with as far as working together to create that. 

When I decided to start my business, I thought there was only one way to go. You had to be a full-blown consultant, and that was what you did, and you did everything. And I worked hard, and I had everything established and was rocking and rolling, and I didn't like it. I was like, “This isn't what I thought it was.” And so I told my husband, Steve,”You know what, honey?  I'm gonna change this. I'm going to do what I refer to as culture camps, and I'm going to focus on the culture side. That's where my passion is. I just want people to have a better life, and I want them to live happier.” And he goes, “Do you think you could make money at that?” I go, “I think so.”

Carrie Webber:

Your hunch was true

Judy Kay Mausolf:

Yes. So I focus on that area because I found that I can't be an expert in everything. Right? And you have the beauty, Carrie, in Jameson in that you have multiple people with many different strengths to be able to deliver that. As an individual consultant or coach, it's very hard to be the best in all of those things, and so I found that my joy and my passion really was the relationship side of dentistry. So that's where I spend my time– in the playground of drama and tension and conflict and stress. And people go, “How can you do that? That's the stuff that drives me crazy.” But for me it's about creating avenues to get rid of all that, so that they can live in peace and create a safe haven where they work.

Carrie Webber:

We all know that to have a really successful and thriving practice, you need to have great systems.