This week, Kristen Hayer reviews:

• To Succeed in a Negotiation, Help Your Counterpart to Save Face by Joshua Weiss (October 2, HBR.org)
• Chief Customer Officer 2.0, Jeanne Bliss Chapters 6-7

If you're reading along, next week we'll be reviewing Chapters 8-9 of the book, along with a new article. This book is available on Amazon and Audible.

Note: Given the great tools and visuals that the author has included in this book, we recommend getting the printed version.