Products will increasingly become platforms in manufacturers’ business ecosystems. There will be multiple partners contributing to joint products and services in order to deliver a high customer experience. Therefore, collaborating in ecosystems will become a key competitive advantage, which requires that the underlying B2B and B2B2C processes will be transformed accordingly. Processes will have to become highly flexible, scalable, automated and smart to adapt to changing market needs in real-time. Technologies like cloud, robotics, cognitive solutions and IoT will be the major pillars of process transformation in business ecosystems. In this podcast Stefanie Naujoks sits down with Miles to explore this topic.