EPISODE SUMMARY:

Communication is far more complex than just using words to express yourself or to deliver a message. And it is even more complex than what is presented in this episode.

However, I wanted to bring across some of the important basics of communication, especially explaining a bit more about the three key elements – words, voice and body language – and some of the impact of each on communication.

There are references to the use of each element to different situations as well as the importance to recognise cultural differences in how people communicate in other parts of the world.

And the latter part looks at how someone’s communication may come across to others – which could depend either on mood or emotional state or even a person’s personality or the situation they are in.

KEY TAKEAWAYS:

Introduction: Communication is more than just words

The three key elements of communication

Words – What are you saying?

·     Jargon or plain language, when is it useful

·     Presentations and talks

·     Use positive framing

·     The impact or words – words carry meaning

·     Examples to spot differences

·     Include words that reflect different learning styles

·     Tip: Choose words that match the purpose

The Voice – How do you say it?

·     Attributes of the voice in communication

·     How you use your voice influences

·     the delivery of your message and

·     how it is received by the audience

·     Tiip: Recording exercise to practice vocal delivery

·     The power of pausing

·     Tips for speaking to people on the phone

·     Tips for public talks and presentations

·     Tips for reading stories to children

·     Tips for factual presentations

·     Your mood may affect your vocal delivery

Body Language – Your Non-Verbal Communication

·     What does body language consist of?

·     Facial Expressions

·     Gestures and Posture

·     Eye Contact

·     Cultural differences in Communication

·     Mismatches of non-verbal communication with voice and words

·     Communication pitfalls

Match your communication with the situation and purpose

How your communication may come across

·     Passive communication

·     Aggressive communication

·     Passive-Aggressive Communication

·     Assertive Communication

Conclusion

FURTHER INFORMATION AND LINKS:

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