In this episode, Diana gets to chat with her first CX guest, Robin Marcenac. Robin is the Head of Customer Experience and Success at Pypestream, a conversational AI platform that makes chatbots sound more human.

Diana and Robin nerd out over natural language processing (NLP), how far it’s come since its inception, and how companies like Pypestream use it today.

Robin then shares about what a career in CX looks like and the less than linear path he took to get here. He also takes us through his transition from working at IBM, a large corporation, to working at Pypestream only a couple of years after it was founded.

Stay tuned until the end to learn some surprising facts about Robin, including his birthplace outside of the country, and to hear Robin’s top 3 tips for getting to where he is today.

You can find Robin on LinkedIn, and don’t forget to check out Pypestream at the link below!

Pypestream: https://pypestream.com/

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