Jon Picoult is the Founder and Principal of Watermark Consulting, a boutique consulting company, specializing in customer experience improvement services. Jon helps companies impress customers and inspire employees. 

In this episode, Jon and Simone dive into customer experience design principles for employee and alumni audiences. 

They also discuss ways companies can encourage loyalty and cultivate engagement among their customers and employees. – It’s the simple touches that prove to have the most impact. 

Listen in to MAKE YOUR COMMUNITIES THRIVE. 

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With Thrycon & Simone: 

   Website: https://www.thrycon.com/connect-thrycon  

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With our guest Jon:  

   Email: jp @ watermarkconsult.net 

   LinkedIn: https://www.linkedin.com/in/jon-picoult-7655777 

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