<p>Customer complaints can provide huge value and insight to a company.  Kevin Snook talks to Janet Eastman about how best to handle and manage through customer complaints to extract that value and secure a loyal customer. Join Kevin and Janet for Episode 15 of the Make It Right podcast.  </p>

Customer complaints can provide huge value and insight to a company. Kevin Snook talks to Janet Eastman about how best to handle and manage through customer complaints to extract that value and secure a loyal customer. Join Kevin and Janet for Episode 15 of the Make It Right podcast.

Episode 15: Extracting the Value from Customer Complaints

Manufacturing industry experts discuss the advancements, challenges, solutions and opportunities in this highly technical industry. 

The Make It Right podcast was launched by industry veteran and author Kevin Snook who has 30 years of experience in manufacturing, working with companies in 26 countries. The podcast was launched as a vehicle for industry people to share ideas, solutions, insights and stories to help manufacturing CEOs and their teams make it right and succeed. The podcast is hosted by Janet Eastman.

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Technology

Management

Manufacturing industry experts discuss the advancements, challenges, solutions and opportunities in this highly technical industry. The Make It Right podcast was launched by industry veteran and author Kevin Snook who has 30 years of experience in manufacturing, working with companies in 26 countries. The podcast was launched as a vehicle for industry people to share ideas, solutions, insights and stories to help manufacturing CEOs and their teams make it right and succeed. The podcast is hosted by Janet Eastman.

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Episode 15: Extracting the Value from Customer Complaints

Episode 15: Extracting the Value from Customer Complaints