This week, Mark concludes his series on empathic leadership for impact by considering evidence from studies of expert negotiators that suggests empathic leaders can be significantly more influential. As he revises the empathic leadership model to move beyond service, he suggests that the third and final pillar of empathic leadership is about our ability to both influence and serve others by understanding their positions and needs more deeply.Impact Culture is available now, as a hardback, e-book and audio book: https://www.fasttrackimpact.com/books. Find out more about the book and join free training and discussion groups at: https://www.fasttrackimpact.com/impactculture.