Dan talks to Frank Musica, Risk Management Consultant for Victor, in a two part series on Communication and Documentation. In part one of this series the focus is on the standard of care and the importance of documentation and effective communications in order to manage professional liability risk. Dan and Frank talk about why most claims against A&E firms are rooted in poor communications and documentation practices. This discussion includes a review of the fundamental tension between risk management and marketing, advice on the documentation and communication process in the contract formation and CA phases - and managing client expectations.