Great leaders often do the small things in big ways. And, many times, this means they do "just a little bit more" than is required. That's what gives them the competitive edge over their competition--that razor's edge!

In this episode, we discuss just a few recommendations that, while seemingly small, can make all the difference in our success:

• Greet others first
• Smile!
• Be courteous
• Offer help before it's sought
• Send cards or letters to offer a word of encouragement, thanks, etc.
• Return phone calls promptly
• Check your email messages to ensure that they aren't harsh or could be misinterpreted
• Read Good to Great by Jim Collins and Psychology of Winning by Denis Waitley. These are just two of the many books I consider essential in a leader's library. Remember, "all leaders are readers."
• Seek ways to make others' jobs easier and faster
• Value others' opinions
• Apologize if wrong has been done. True/effective leaders take personal responsibility for their errant actions.

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