Keith Miller talks to Pattie Zeller of Animal Connection in Charlottesville, VA about the decision to move and expand during the COVID-19 pandemic. She shares that competing with Amazon and Chewy has never been more important, and that she plans to offer products and services that will help her do exactly that. Zeller also offers advice to those opening a pet business for the first time right now, when one of the major trade shows of the year has been canceled.