Ben and James discuss how Apple and Amazon’s focus on the customer experience protects them from low-end disruption. Presented by WordPress.com: Get 15% off on a new site by visiting WordPress.com/Exponent. Links Ben Thompson: Divine Discontent: Disruption’s Antidote — Stratechery Ben Thompson: What Clayton Christensen Got Wrong — Stratechery Ben Thompson: The $550 iPhone 5C Makes Perfect Sense — Stratechery GRAPH: The Disruptive Innovation Model — Harvard Business Review Louis C K: Everything Is Amazing and Nobody is Happy — YouTube Ben Thompson: Why Microsoft’s Reorganization Is a Bad Idea — Stratechery Ben Bajarin: Top Takeaways From Studying iPhone X … Continue reading Episode 150 — Round Numbers