In part two of our multi-part series on customer experience, we’re focusing on accessibility, especially when it comes to online services. 

This coming May 21 is the 15th anniversary of Global Accessibility Awareness Day, the perfect time to discuss this crucial topic. You’ve heard us discuss accessibility on this show before, in our discussions with the Human-Centered Design Team and the NYS Chief Customer Experience Officer.

But for someone who can’t see, what is the experience when accessing government services online? We say, “accessibility is for everyone,” but what does that really mean? How does that affect the average New Yorker living their daily life? What does “a eleven y” stand for? 

On this episode, we sit down with Ethan Ligon and Michele Bruno of the Human-Centered Design team as they explain how building accessibility into online resources makes the customer experience better for everyone.

Thank you for listening to the IT’S a Tech Podcast. For more information about ITS, visit our website at its.ny.gov. Follow us on X, LinkedIn, Instagram and Facebook.