Are you producing the outcomes you expect?

Today Chris interviews Cindy McMahon from the City of Seattle to explore how she applied the 4 Disciplines of Daily Management with her team and the impact it had on their performance.

Some highlights from the episode:

- How this team made very "invisible work", visible

- How to be data-driven without beating people with numbers and graphs

- Cindy's team went from a 10% on-time rate to 96% on-time rate in just 3 months. . . without adding more resources. Just a better process to create better results.

- The key to results: Focusing on how to MANAGE THE PROCESS, which is usually the "hidden process"

Listen and let us know what "a-ha moments" you have. Learn more at www.impactconsultancy.org. Follow Chris on LinkedIn www.linkedin.com/in/christian-anibarro-321451114 or on Facebook www.facebook.com/thoughtrevolutionpodcast/