Charlie Street started working in theatres when he was a teenager and ended his career as a Divisional Vice President.  He takes us through his career and shares his reason for why he loved the job - the people.  Charlie also gives some valuable insight into some of his Karen encounters as well as great advice on how to handle tough situations.  

Karen   Isn't Always Right is here to not only commiserate with anyone serving   customers and guests on a day to day basis, but to also provide sympathy,   empathy, and ultimately - guidance to those in need of a sounding board for   anyone experiencing challenging customers. While the "Karens" of   the world may cause stress and in some cases, even PTSD, our mission is to   provide relief by way of showing you that you're not alone, giving real world   advice, and helping you find a balance between doing the right thing for your   customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our   production skills, so please be patient. We promise we're going to keep   improving!!