This week, Kristen Hayer reviews:<ul><li>Zoom and Gloom, Part of a special section on COVID-19 and the world economy in The Economist, October 10-16th Issue</li><li>Chief Customer Officer 2.0, Jeanne Bliss Chapters 8-9</li></ul>We are starting a new book next week! Please join me for Chapters 1-3 of The Effective Manager by Mark Horstman from the Manager Tools team. You can find this book on <a href='https://www.amazon.com/Effective-Manager-Mark-Horstman/dp/1119244609/ref=sxts_sxwds-bia-wc-drs-ajax1_0?cv_ct_cx=the+effective+manager&dchild=1&keywords=the+effective+manager&pd_rd_i=1119244609&pd_rd_r=578bc874-9fef-4ba2-a737-8242f56c4086&pd_rd_w=MaD6w&pd_rd_wg=xGF2j&pf_rd_p=2af54486-024b-43c2-a014-77f8e1ab2526&pf_rd_r=6SK28298WGXJTXVKTAS3&psc=1&qid=1602464002&sr=1-1-25b07e09-600a-4f0d-816e-b06387f8bcf1'>Amazon</a> and <a href='https://www.audible.com/pd/The-Effective-Manager-Audiobook/B072K1CF7L?qid=1602464031&sr=1-1&ref=a_search_c3_lProduct_1_1&pf_rd_p=e81b7c27-6880-467a-b5a7-13cef5d729fe&pf_rd_r=SEJ0SP9FPFTFAZA39G4P'>Audible</a>.

This week, Kristen Hayer reviews:Zoom and Gloom, Part of a special section on COVID-19 and the world economy in The Economist, October 10-16th IssueChief Customer Officer 2.0, Jeanne Bliss Chapters 8-9We are starting a new book next week! Please join me for Chapters 1-3 of The Effective Manager by Mark Horstman from the Manager Tools team. You can find this book on Amazon and Audible.

This week, Kristen Hayer reviews:<ul><li>Zoom and Gloom, Part of a special section on COVID-19 and the world economy in The Economist, October 10-16th Issue</li><li>Chief Customer Officer 2.0, Jeanne Bliss Chapters 8-9</li></ul>We are starting a new book next week! Please join me for Chapters 1-3 of The Effective Manager by Mark Horstman from the Manager Tools team. You can find this book on <a href="https://www.amazon.com/Effective-Manager-Mark-Horstman/dp/1119244609/ref=sxts_sxwds-bia-wc-drs-ajax1_0?cv_ct_cx=the+effective+manager&amp;dchild=1&amp;keywords=the+effective+manager&amp;pd_rd_i=1119244609&amp;pd_rd_r=578bc874-9fef-4ba2-a737-8242f56c4086&amp;pd_rd_w=MaD6w&amp;pd_rd_wg=xGF2j&amp;pf_rd_p=2af54486-024b-43c2-a014-77f8e1ab2526&amp;pf_rd_r=6SK28298WGXJTXVKTAS3&amp;psc=1&amp;qid=1602464002&amp;sr=1-1-25b07e09-600a-4f0d-816e-b06387f8bcf1" rel="noopener noreferrer">Amazon</a> and <a href="https://www.audible.com/pd/The-Effective-Manager-Audiobook/B072K1CF7L?qid=1602464031&amp;sr=1-1&amp;ref=a_search_c3_lProduct_1_1&amp;pf_rd_p=e81b7c27-6880-467a-b5a7-13cef5d729fe&amp;pf_rd_r=SEJ0SP9FPFTFAZA39G4P" rel="noopener noreferrer">Audible</a>.

Episode 16 - Chief Customer Officer 2.0 & Zoom and Gloom

Brought to you by The Success League, this podcast focuses on books, articles and other resources for customer success. Host Kristen Hayer will be reviewing each book and article, and giving you an honest assessment of whether or not it is worth your time. There is so much customer success content out there. This podcast designed to help you cut through the clutter, and give you outside ideas on leadership that will support your customer success career.

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Episode 16 - Chief Customer Officer 2.0 & Zoom and Gloom

Episode 16 - Chief Customer Officer 2.0 & Zoom and Gloom