Discussion with Mike Fitzmaurice (@mikefitz), Chief Evangelist and VP of North America for WEBCON (https://webcon.com/), and one of the leading voices in the world on the topic of business process automation and workflow, hosted by CollabTalk Founder & CEO Christian Buckley (@buckleyplanet), on the evolution of workflow and business process solutions within Microsoft's various workloads and across the partner ecosystem, including a primer on what makes WEBCON different from the competition. We also discuss the topics of change management and the rise of "citizen developers," and his preference for the term "citizen-assisted development."