TraceLink’s Roddy Martin talks about the science of continuous and integrative improvement with Dino Petrarolo, Senior Vice President of global consulting firm Competitive Capabilities International.

• Many companies standardize and digitalize core business processes, but you can also benefit from codifying the business improvement journey itself. 
• One road to continuous improvement begins with a focus on the errors made in business processes. 
• You shouldn’t wait until the end of a business process to catch errors—it’s important to detect and correct errors as business processes are running.