What if your most vocal critics could become your best support agents? 🚀

Nadav Chomed from Elementor reveals how they transformed their CSAT from 1.5 to 4.3 in ONE WEEK by recruiting super users directly from their community. Spoiler: those people complaining in your Facebook groups might be your next hire.

This episode answers:

• Why product expertise beats support experience for complex products
• How "too much" customer familiarity can hurt your support quality
• The counterintuitive recruiting strategy that's revolutionizing CX teams
• Where AI fits in a human-centered support approach

Ready to flip the traditional hiring playbook? Your community holds the key to exceptional support.