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Smoke Break - Episode 16: Product Knowledge - Your Secret Weapon
Episode Duration: 8 minutes
Join host Mike Hernandez as he shares strategies for developing comprehensive product knowledge that enhances customer service and boosts sales. Learn how to lead your team in becoming product experts who can confidently guide customers to the perfect purchase.
Episode Overview
Master essential product knowledge elements:
Store Navigation Mastery
Learn to implement:
Product Detail Expertise
Develop approaches for:
Alternative Recommendations
Master techniques for:
Knowledge Building Systems
Create frameworks for:
Assistant Manager Action Item
This week's knowledge building task:
Resources Mentioned
Next Episode Preview
Stay tuned for more strategies to enhance your management effectiveness.
"Smoke Break" delivers weekly insights for convenience store assistant managers in bite-sized, actionable episodes under 10 minutes.
#ConvenienceStore #ProductKnowledge #RetailManagement #CustomerService #TeamLeadership #SalesExcellence
By Mike HernandezSmoke Break - Episode 16: Product Knowledge - Your Secret Weapon
Episode Duration: 8 minutes
Join host Mike Hernandez as he shares strategies for developing comprehensive product knowledge that enhances customer service and boosts sales. Learn how to lead your team in becoming product experts who can confidently guide customers to the perfect purchase.
Episode Overview
Master essential product knowledge elements:
Store Navigation Mastery
Learn to implement:
Product Detail Expertise
Develop approaches for:
Alternative Recommendations
Master techniques for:
Knowledge Building Systems
Create frameworks for:
Assistant Manager Action Item
This week's knowledge building task:
Resources Mentioned
Next Episode Preview
Stay tuned for more strategies to enhance your management effectiveness.
"Smoke Break" delivers weekly insights for convenience store assistant managers in bite-sized, actionable episodes under 10 minutes.
#ConvenienceStore #ProductKnowledge #RetailManagement #CustomerService #TeamLeadership #SalesExcellence