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Episode 16: Using AI to create an exceptional customer experience
Featuring Ella Dillon, Chief Customer Officer of Conversica
She possesses deep expertise in Customer Experience design for fast-growing pre-IPO SaaS companies rooted in loyalty-driven retention and expansion. Before joining Conversica, Ella ran Global Customer Support and Global Customer Success at Outreach.io, supporting their growth through $150M in revenue.
Episode quote:
“People are starting to think about an integrated revenue journey, not siloed. The old marketing was top of funnel get new, get hot leads.”
Visit the complete episode page to learn more. Or subscribe to the GRIN Gets Real podcast where you listen to podcasts.
View all episodes
By GRIN Media ProductionsFeaturing Ella Dillon, Chief Customer Officer of Conversica
She possesses deep expertise in Customer Experience design for fast-growing pre-IPO SaaS companies rooted in loyalty-driven retention and expansion. Before joining Conversica, Ella ran Global Customer Support and Global Customer Success at Outreach.io, supporting their growth through $150M in revenue.
Episode quote:
“People are starting to think about an integrated revenue journey, not siloed. The old marketing was top of funnel get new, get hot leads.”
Visit the complete episode page to learn more. Or subscribe to the GRIN Gets Real podcast where you listen to podcasts.