We would all like to think that we’re calm and reasonable people, and can ‘adult’ really well in trying situations. But sometimes, when things are just not going our way and are genuinely unfair, life likes to test that theory. We all have things that are our pet hates, our big triggers, things that bring us to boiling point quicker than others. For Adam, it’s money issues, for me it’s raised voices and ‘customer service’ representatives who do anything but help customers. This week, we were presented with both our triggers in one extremely frustrating situation when we found out the gym we haven’t been members of for nearly 6 months now has been overdrawing an empty account of ours, without notifying us that our account is overdue and simply allowing late fees and overdraft fees to build up for 3 months. So, for this week’s episode, we decided to talk through our thought process whilst dealing with this situation and how we tried to handle it without releasing our inner ‘Karen and Darren’ and trying to have empathy for the person at the other end of the phone, even though they were being extremely unhelpful! What calls your inner Karen or Darren to the surface? Make sure you message us on Facebook or Instagram and let us know! Shower thought of the week: Dog’s can’t understand how the laws of physics work because there is an upper limit to their intelligence. Similarly, humans also have an upper limit to their intelligence and so won’t be able to understand how other laws of the universe work.