Continuing our discussion on automation pitfalls, this episode focuses on the risk of single points of failure, technical debt, and long-term support challenges. Centralized automation platforms can become mission-critical dependencies—if they crash or misfire, entire workflows may halt, leaving your organization blind or exposed. We also examine how quick, untracked scripts—created to solve urgent problems—can accumulate into fragile systems that are hard to maintain, audit, or update. Addressing this requires disciplined version control, documentation, and ownership, ensuring that every automation process is sustainable and transparent. Ongoing support includes not only technical upkeep, but stakeholder alignment and user training, especially as automation replaces human touchpoints. Done right, automation is resilient, not brittle—and that depends on how it’s built and maintained.