https://youtu.be/sqC6Wr8kr3Q?si=LoCrgVydl3GGlK1T

This transcript with our Jameson Files host Carrie Webber has been lightly edited for flow. To enjoy the audio, you can watch on YouTube or listen to our podcast on iTunes, Google Play, or Spotify.

Carrie:

Welcome back to the Jameson Files. I'm your host, Carrie Webber, and it's always so great to have our Jameson Files community joining in. Wherever you're viewing the podcast, you may be watching us on YouTube or on Facebook, or you may also be listening to us through iTunes or Google Play. Whatever you do, thank you for being a part of the community. And if you have friends in the dental industry that could benefit from the conversations we have here, please share and help us spread the word and grow our community. I'm really excited today because we're here at the Jameson offices in Oklahoma City, Oklahoma, and we have members of the Jameson coaching team here, which is awesome because we're all over the country, and we always look forward to those times when we can come together, and just like we encourage dental practices to do, work on our skills, work on the business together, improve our efforts, and grow and develop together.

And so that's what we've been doing today. And so in this episode, I have two members of the Jameson coaching team, Brenda Wittenbauer, and Suzanne Wardell, both of which are business advisors for Jameson, and have their own incredible history in dentistry. Something I always love to say is that the members of our coaching team all come from dental backgrounds and have that direct experience and empathy for all of you and the work that you do day after day after day. And so, thank you ladies for joining me for the episode. 

Brenda:

Happy to be here. 

Suzanne:

Yeah. Excited.

Leadership Lessons for a Successful Practice

Carrie:

So this is for business coaching. We wanted to take this opportunity to talk about on the business team, or in the leadership of the practice, what the pain points are that we are finding over and over and over again right now- the trending pain points, I guess we could say, that we're seeing in practices and then give you all some insights and hopefully some helpful tips on ways that you can address these areas in your practice if they're pain points for you as well. So, which one of you would like to take this on. What are you seeing in the trends of the practices that you work with, and what are the opportunities for practices to really put in some effort to improve? What are you seeing and recommending?

Holding Team Members Accountable

Brenda:

Okay. So hot points in my practices that I've been working with my teams all year–accountability or lack thereof. And how do we hold team members accountable? How do we not feel powerless in our own practice to hold people accountable for fear they'll leap. And that's the theme repeated in practices. It doesn't matter where you are, the pool for talented team members is so limited right now,  or so it seems, and they are settling for mediocre–afraid to hold people accountable– and it's a difficult situation and not one I want to see my doctors or my office managers in.

Carrie:

Yeah. And when you think about accountability and the lack thereof, how's that showing up in practices? Where are they finding the struggle when people are not being held accountable or that mediocrity is starting to rule the day? What’s that looking like?

Suzanne:

I see it so much in time management. It's always, “I don't have the time. I can't get that system done. I don't have the time.” So when I've come back six months later and we say, “What have we been working on?” Well, it's, “We didn't have the time to do it.” So working on that time management and what's “mission critical” for me to do today to be able to get that system done? What are some good “to do’s” and what's not really something that I need to focus on, but what's “mission critical"?