Kelly Ross is a consultant and executive coach with 25 + years of experience helping teams and organizations with Learning and Change challenges. After 15 years working nationally and internationally with McKinsey, she opened up her people strategies firm, Ross Associates, 13 years ago to help leaders and teams navigate change and learn in the process. In our conversation with her, Kelly shares about her uncommon career path, the differences between consulting and coaching, how to create the ideal learning experience, and the value of investing in the 'people side' of business.