In this Witlingo Deep Dive, we delve into the latest findings of U.S. Senior Living Satisfaction Studies conducted by J.D. Power in 2024 and 2025 that focused on satisfaction among residents and family members in both independent living and assisted living/memory care communities. The J.D. Power press release and news coverage emphasize that assisted living/memory care satisfaction scores significantly increased following the pandemic's difficulties, while also noting that overall satisfaction in both segments rose in 2025 despite increasing costs for senior living services. The findings also report the highest-ranking providers in each segment, with companies like Life Care Services (LCS), Five Star Senior Living, and Discovery Senior Living frequently recognized for high satisfaction.

Sources:

• https://www.jdpower.com/business/press-releases/2024-us-senior-living-satisfaction-study
• https://www.mcknightsseniorliving.com/news/satisfaction-with-senior-living-up-despite-increasing-rates-2025-j-d-power-study-finds/