Shane currently works in the training   department for AMC Theatres. He and I   became friends back in 2011 back when he had the impossible task of being my   mentor as I transitioned into the GM ranks with AMC when I joined the   company. Shane takes us thru his   career as bounced all over the country thru the years to include New Orleans,   New York City, and even my hometown in the suburbs of Kansas. A great guy with a ton of experience and knowledge. 

Karen   Isn't Always Right is here to not only commiserate with anyone serving   customers and guests on a day to day basis, but to also provide sympathy,   empathy, and ultimately - guidance to those in need of a sounding board for   anyone experiencing challenging customers. While the "Karens" of   the world may cause stress and in some cases, even PTSD, our mission is to   provide relief by way of showing you that you're not alone, giving real world   advice, and helping you find a balance between doing the right thing for your   customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our   production skills, so please be patient. We promise we're going to keep   improving!!