Welcome to the IT On Call podcast, hosted by Ross Feldman from Better Call IT. In this episode, Ross is joined by Eric Jensen of Bricks Aaron Process Improvement to discuss unlocking efficiencies in business processes and workflows. Eric shares insights on how small business owners can improve their operations, whether it's in manufacturing or IT workflows, by adopting a mindset of continuous improvement.

Throughout the conversation, topics such as creating effective SOPs, the importance of documentation, leveraging keyboard shortcuts, and understanding Gemba are explored. Eric emphasizes that process improvement is not about cutting jobs but optimizing time for valuable activities. Join us as we delve into practical tips for process efficiency and the role of AI and human collaboration in achieving success.