https://youtu.be/e7CDTKrPPCo?si=L5NGlh5t-n6Mh_nJ

Introduction

Welcome to another engaging edition of the Jameson Files! I'm your host, Kerry Weber, and I'm thrilled to introduce you to a new friend and outstanding guest, Andrew Johnston. Andrew is not just any guest—he's the co-founder of the influential podcast, A Tale of Two Hygienists, and the VP of Hygiene Operations for an emerging Dental Service Organization (DSO) in the Southeastern United States. Today, we'll delve into his insights on success in dental practice, the importance of hiring, the value of diagnostics, and building a thriving team culture.

Finding Success in Dental Hygiene Practice

Andrew shares an inspirational journey of growth and leadership in dental hygiene. Beginning with his entry into podcasting in 2015, he has consistently demonstrated the value of clear vision and team collaboration. His experience shows how a well-structured approach using established best practices can deliver outstanding results even in today's competitive environment.

The Power of the Right Team

Andrew emphasizes one key element above all: the importance of hiring the right people. Ensuring that new hires align with the practice's culture is crucial. Andrew discusses how they look for hygienists who are self-starters and aim to provide top-quality care. This practice ensures that motivated individuals join the team, bringing a positive change and a commitment to excellence.

Diagnostic Excellence as a Foundation

Partnering closely with doctors is paramount. When hygienists and doctors co-diagnose and set accurate treatment plans together, patient outcomes drastically improve. Andrew highlights the need for team synergy, where everyone from the administration to the clinical staff plays a vital role in elevating patient care standards.

Motivation and Engagement in the Workplace

What drives Andrew’s team forward is more than just financial. It's about a commitment to doing what's right for patients. He shares an initiative where the team is involved in selecting products, ensuring that everyone's voice is heard and valued. This engagement fosters a culture where each team member feels like an integral part of the practice's success.

Maintaining a Learning Mindset

As a true student of the profession, Andrew advocates for ongoing learning and development. He believes in mentorship and creating environments where team members can grow continuously. The establishment of anchor hygienists or lead roles within practices is a significant part of nurturing new talent and ensuring sustainable development across the board.

Conclusion

Andrew Johnston's journey through the dental hygiene profession offers invaluable insights for any practice leader looking to thrive. From hiring the right people to maintaining a patient-centered approach through accurate diagnostics, Andrew's strategies are a blueprint for excellence in the dental industry. For more extensive insights into the field of dental hygiene and operations, don't miss the A Tale of Two Hygienists podcast—a treasure trove of knowledge for every dental professional.

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Thank you for joining us on this enlightening episode. Be well, and we look forward to our next engaging conversation on the Jameson Files. Until next time!