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Episode 179: Leading with Curiosity: Change Management in Action with Lorie Streeter
https://youtu.be/Gfd6prF7j-s?si=FPA2Hvv5cz0d2uO3
In the latest episode of the Jameson Files podcast, host Carrie Weber sits down with Lori Streeter, the VP of US expansion for Max Assist, to explore the intricacies of change management in the dental industry. With decades of experience in the dental sector, Streeter shares insights into overcoming the challenges that come with leading change.
The Emotional Side of Change
A key theme of the discussion focuses on the emotional aspect of change. Streeter highlights that change is not merely logistical but deeply emotional. Leaders are often advised to leave emotion out of business decisions, but as Streeter points out, that expectation is unrealistic. Emotions like fear can surface when staff members are faced with change, whether it's a new process, software, or role. Understanding and addressing these emotional responses can facilitate smoother transitions.
Adapting to Change
The conversation delves into how crucial adaptability is within a practice. Both Weber and Streeter agree that change often requires adults to adjust ingrained behaviors, which can be challenging. Drawing from historical shifts in dentistry, they note that adaptability should be celebrated and viewed as an opportunity for growth. Streeter emphasizes the importance of breaking down large changes into manageable steps, making them easier for staff to embrace.
The Role of Communication
Communication emerges as a pivotal tool in guiding a team through change. Streeter introduces the concept of "communication as change currency," asserting that clear, consistent communication fosters trust and buy-in from the team. This involves articulating the "why" behind changes and making sure that everyone understands the benefits for both the practice and the patients.
Embracing New Technologies
The episode also tackles the topic of AI in dentistry, recognizing both the hesitancy and the potential it brings. Streeter reassures that AI will not replace the essential human connection central to dental practices. Instead, AI is positioned as an efficiency tool, capable of streamlining workflows and enhancing patient care. Weber and Streeter encourage leaders to approach new technologies with curiosity rather than fear, ensuring they can harness these tools to benefit their teams and practices.
Support Systems for Leaders
Streeter underscores the importance of office managers and team leaders taking ownership of their roles, effectively becoming co-leaders within their practices. This sense of ownership not only alleviates the burden on practice owners but also promotes a culture of shared leadership. By continuously developing their skills and staying curious, leaders can better adapt to industry changes and cultivate a supportive environment for their teams.
Conclusion
Navigating change is an inevitable part of working in the dental industry. The insights shared by Lori Streeter in this podcast episode serve as a valuable resource for practice leaders aiming to lead their teams through transitions smoothly and effectively. By embracing change emotionally, communicating clearly, and staying open to technological advancements, leaders can ensure their practices not only survive but thrive in an ever-evolving landscape.
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By The Jameson Group, LLC
5
55 ratings
https://youtu.be/Gfd6prF7j-s?si=FPA2Hvv5cz0d2uO3
In the latest episode of the Jameson Files podcast, host Carrie Weber sits down with Lori Streeter, the VP of US expansion for Max Assist, to explore the intricacies of change management in the dental industry. With decades of experience in the dental sector, Streeter shares insights into overcoming the challenges that come with leading change.
The Emotional Side of Change
A key theme of the discussion focuses on the emotional aspect of change. Streeter highlights that change is not merely logistical but deeply emotional. Leaders are often advised to leave emotion out of business decisions, but as Streeter points out, that expectation is unrealistic. Emotions like fear can surface when staff members are faced with change, whether it's a new process, software, or role. Understanding and addressing these emotional responses can facilitate smoother transitions.
Adapting to Change
The conversation delves into how crucial adaptability is within a practice. Both Weber and Streeter agree that change often requires adults to adjust ingrained behaviors, which can be challenging. Drawing from historical shifts in dentistry, they note that adaptability should be celebrated and viewed as an opportunity for growth. Streeter emphasizes the importance of breaking down large changes into manageable steps, making them easier for staff to embrace.
The Role of Communication
Communication emerges as a pivotal tool in guiding a team through change. Streeter introduces the concept of "communication as change currency," asserting that clear, consistent communication fosters trust and buy-in from the team. This involves articulating the "why" behind changes and making sure that everyone understands the benefits for both the practice and the patients.
Embracing New Technologies
The episode also tackles the topic of AI in dentistry, recognizing both the hesitancy and the potential it brings. Streeter reassures that AI will not replace the essential human connection central to dental practices. Instead, AI is positioned as an efficiency tool, capable of streamlining workflows and enhancing patient care. Weber and Streeter encourage leaders to approach new technologies with curiosity rather than fear, ensuring they can harness these tools to benefit their teams and practices.
Support Systems for Leaders
Streeter underscores the importance of office managers and team leaders taking ownership of their roles, effectively becoming co-leaders within their practices. This sense of ownership not only alleviates the burden on practice owners but also promotes a culture of shared leadership. By continuously developing their skills and staying curious, leaders can better adapt to industry changes and cultivate a supportive environment for their teams.
Conclusion
Navigating change is an inevitable part of working in the dental industry. The insights shared by Lori Streeter in this podcast episode serve as a valuable resource for practice leaders aiming to lead their teams through transitions smoothly and effectively. By embracing change emotionally, communicating clearly, and staying open to technological advancements, leaders can ensure their practices not only survive but thrive in an ever-evolving landscape.