Aaron Sachs (@asachs01) from Sensu (@sensu) joins the show to talk over Customer Reliability Engineering. We talk about why/how it's different than Site Reliability Engineering. Great discussion not just on technical components but also why soft skills like empathy and humility are so important. 

 

  Links

• GCP Podcast first discussing CRE - https://www.gcppodcast.com/post/episode-72-customer-reliability-engineering-with-luke-stone/
• Interesting blog post from Heptio on the topic - https://blog.heptio.com/from-reactive-technical-support-to-proactive-reliability-engineering-4835be21b375
• Original GCP announcement on CRE - https://cloud.google.com/blog/products/gcp/introducing-a-new-era-of-customer-support-google-customer-reliability-engineering
• InfoQ DevOps Trends showing CRE in 'Innovators' column - https://www.infoq.com/articles/devops-cloud-trends-2019