Heather takes us thru how she got her 1st job at a theatre and   worked her way up to being a Senior Manager at a theatre in the Chicago area. Heather is one of the most dedicated people   I've ever come to know. Also, I   figured if I could convince her to let me marry her best friend, I could   convince her to come on the show. I   enjoyed our conversation and I hope you do as well. 

Karen Isn't Always Right is here to not only commiserate with anyone serving   customers and guests on a day to day basis, but to also provide sympathy,   empathy, and ultimately - guidance to those in need of a sounding board for   anyone experiencing challenging customers. While the "Karens" of   the world may cause stress and in some cases, even PTSD, our mission is to   provide relief by way of showing you that you're not alone, giving real world   advice, and helping you find a balance between doing the right thing for your   customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our   production skills, so please be patient. We promise we're going to keep   improving!!