March 08, 2021

EPISODE 18 Patient Experience - Dr. Prashant Kumar Singh Chauhan

25 minutes

MedReach Podcast by MedReach Knowledge-sharing forum, for healthcare professionals. This podcast is about interviewing expertise in the healthcare industry. Professionals sharing their experiences and best practices.

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ABOUT GUEST

Dr. Prashant Kumar Singh Chauhan, Director Operations at Centre for Sight (Group of Eye Hospitals , Delhi). He hold 21 years of experience in healthcare industry ,he worked in reputed organisations like Indian Armed Forces, jain hospital,Icare eye hospital,Indraprastha apollo hospitals, vasan healthcare private ltd , etc...

ABOUT EPISODE QUESTIONS

What will define a positive patient experience according to you? 

Patient expectations regarding their "experience" have changed dramatically in the last several years. Can you share some of the best practices that healthcare professionals and Organizations can adopt to enhance the better patient experience? 

How healthcare technology is playing a role in patient experience? 

How we can assess the patient's experience what are the tools it includes  

Does covid have an impact on patient experience? 

Today there are many Non-clinical people in leadership roles, what qualities should they improve to increase patient experience? 

Your message for Upcoming hospital management professionals  

Can you share your favorite books and the person who inspired you most? 

Be the part of interview

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