Vivien Twyford has been at the forefront of public engagement in Australasia, and internationally, for decades. She established Twyfords in 1988.

In this conversation, the focus is on a particular tool, ORID. Vivien describes how she used this tool for a difficult conversation about bushfire recovery. Her approach has relevance for all situations of disaster or crisis management.

Power of Co: The Smart Leaders' Guide to Collaborative Governance

https://www.amazon.com/Power-Co-Leaders-Collaborative-Governance/dp/0646579169

ORID handout (visit https://www.newdemocracy.com.au/category/library/podcast/) for this handout.

Message Mapping, VT Covello (visit https://www.newdemocracy.com.au/category/library/podcast/) for this paper.

Carson, L (2006) "Art of conversation as an antidote to cultural exclusion", Accounting Education, Vol. 15, No. 1, March, pp. 109-111

Music acknowledgement.