Carolyn and Seth give a preview of CompTIA's upcoming IT Industry Outlook 2024 research report. After starting with an overview of the positive sentiments shared by IT pros and IT channel firms, the discussion turns to two of the major areas covered by trends in the report. AI continues to be the biggest topic in technology, and while the hype may fade to some degree in 2024, AI will continue to drive changes to workflow. From a cybersecurity perspective, governance will get more attention as operations around cybersecurity and data management require a more rigorous approach, and the need to build skills will become more critical, especially for channel firms who may need to take a more strategic approach with their clients.