Ben Battaglia is the Chief of Staff at Lessonly, a simple training software that helps teams learn, practice, and do better work. On this episode of Aspiring Ops, Ben takes us through his decision to transition from Marketing to Strategy and Ops, and how he saw the construction of the Chief of Staff role as a balance of the relational and operational. Ben also shares how his experience in a management role lends itself to the position, and why he reminds himself that ‘slow is smooth, smooth is fast’ when it comes to his first 30 days in the role.