For years on end there has been this chicken and egg scenario in the contact center world!



The question is - what comes first - Operational Management or Customer Experience? 

In this episode Dan Ord and I explore the differences in the two roles but also look at what they have got in common. 

And… we will answer the question for you - from our perspective of course! 



Dan Ord  LinkedIn: https://www.linkedin.com/in/daniellawrenceord/

https://www.omnitouchinternational.com/

My Podcast is produced by: https://www.unavoided.com