Episode 19 – Dealing with Disgruntled Parents

Every school leader will, at some point, face difficult conversations with parents who are upset, frustrated, or even angry. In this episode of The Early Years Exchange, Dr. Jason Lody explores the root causes behind parent concerns — fear, confusion, and the need for control — and shares a clear framework for responding with professionalism and empathy.

Listeners will gain practical strategies, including:

The five guiding principles for handling parent concerns effectively

Real-world examples, from late pickup fees to curriculum questions and dietary preferences

How to set healthy boundaries that protect staff, children, and families

Ways to build long-term trust and strengthen relationships with parents

Tune in to learn how to turn challenging moments into opportunities for growth and partnership.

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